Task Force on Citizens Claims Handling and Resolution

On July 2, 2007, the Task Force on Citizens Property Insurance Claims Handling and Resolution (“Task Force”) delivered its First Report to the Florida Legislature.

To view the full Report, click here.

During the January 2007 Special Session, the Florida Legislature passed House Bill 1A, part of which provided for the creation of the Task Force.

The Task Force was charged with making recommendations to Florida’s legislative and executive branches “relating to the handling, service, and resolution of claims by Citizens Property Insurance Corporation [(“Citizens”)]…to ensure that all Citizens’ policyholders and applicants…are able to obtain appropriate handling, service, and resolution of claims.” 

The Task Force will continue monitoring Citizens’ Catastrophe Operations Team during the 2007 hurricane season and will convene again in the Fall of 2007.  Additionally, the Task Force will monitor Citizens’ implementation of those policies and procedures currently under development for the purpose of addressing “consumer service issues, in terms of responsiveness, timeliness, customer courtesy and overall dealings with policyholders and applicants.”

Should you have any comments or questions, please feel free to contact this office.