FDFS Solicits Response Input To Anticipated Consumer PIP Inquiries

The Florida Department of Financial Services Consumer Services Division (“Department”) has indicated that it anticipates the imminent necessity to field consumer questions and concerns during the No-Fault/PIP sunset transition.

In order to prepare and provide accurate, complete answers to the questions set forth below, the Department is soliciting and gathering input on the issue for the ultimate purpose of crafting and delivering pertinent responses. In its final form, the information will be used for consumer assistance purposes.

Please forward your responses to Fred Karlinsky at fkarlinsky@cftlaw.com, or feel free to contact this office should you have any questions or comments.

From:

Marta Arrington, Director
Division of Consumer Services
Department of Financial Services
850-413-5801

We would like to answer the following questions for consumers when they call our helpline regarding their existing policy.

1. Will my coverage remain the same until my renewal? If not, how will my coverage change?
2. What will be offered at my renewal? Which coverages will be optional?
3. How will the company handle a refund if the consumer requests that the PIP coverage be dropped?

In most cases these questions are answered in communications that the companies are sending to their agents or consumers. A copy of those would certainly be fine.

We would appreciate this information for any company that may want us to assist their consumers during this confusing time.

Thanks again for your assistance.