Citizens First-Ever Policyholder Public Forum To Be Held in Ft. Lauderdale

Citizens Property Insurance Corporation will hold its first-ever policyholder forum on May 15, 2007. 

Because there are more Citizens policies in South Florida than in any other parts of the State, Fort Lauderdale was chosen as a central meeting location for this new forum.

More information on the expanded service effort is also available at Citizens’ new customer service-focused website, www.citizensforabettercitizens.com

Citizens provided information about the May 15 in the following press release, issued this afternoon:

What: First Policyholder Forum

Where: Sheraton Hotel, Fort Lauderdale International Airport, 1825 Griffin Road

When: May 15, 2007, 2 p.m. – 4:30 p.m.

TALLAHASSEE, Fla. – Citizens Property Insurance Corporation will hold an open forum May 15 in Fort Lauderdale for policyholders and members of the public to discuss customer service plans, solicit suggestions for improvement and offer individual help for policyholders with questions about their coverage.

“This forum is the first of four we will hold across the state so our policyholders and members of the public can meet us face-to-face and share their ideas about how we can improve our customer service,” said Scott Wallace, president of Citizens.

“We realize Citizens has become critically important to Florida and its residents and, while we have improved our customer service benchmarks significantly in the past 18 months, we want everyone to know we are open to all suggestions and we will continue our efforts to provide the best customer service possible,” he said.

Bruce Douglas, chairman of the Citizens Board of Governors, will open the forum at 2 p.m. His remarks will be followed by presentations covering customer service improvements, rate reductions and rollbacks, mitigation, new options for wind coverage and a question-and-answer session with the audience.

The forum is open to the public.